AddressAt Trane TechnologiesTM and through our businesses including Trane® and Thermo King®, we create innovative climate solutions for buildings, homes, and transportation that challenge what’s possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go.
Job description:
As the Assistant Manager/Deputy Manager Training& Quality-India & SAARC, you will be responsible for: -
1. Leading a service business internal & customer service complaints related to Product quality, warranty & Training requirements.
Location: West
Additional Requirements:
Additional responsibilities include, but are not limited to, the following:
1. Tracking quality hot jobs on daily basis and preparing effective solution to end users.
2. Reporting quality issues with necessary data and PCA to both factory and regional technical support team and obtain appropriate solution.
3. Continuous engagement with factory quality teams to improve quality
4. Imparting training to key account customers across India
5. Technical support to teams across India (on-site & Virtual)
6. On site intervention during escalations to resolve major issues.
7. Meeting customers during conflict situations to explain issues technically.
8. Service alert from API - dissemination to all teams time to time.
9. Continuous follow up with teams for epidemic quality issues in OEM components for cut-off dates monitoring
10. On the job training teams during major overhauls/interventions at site.
11. Training of service team, Customer consultants and sales teams across India
12. Monitoring & reporting COPQ – Discussing the same with API on monthly meeting – Europe team during quarterly SCC
13. Coordinating & partnering with local drive OEMs for warranty and out of warranty service supports
14. Guiding the local service vendors and suppliers about SOP & Trane standards
15. Arranging local OEM trainings to Service team
16. Ready/Willing to travel across India & SAARC based on need.
QUALIFICATIONS:
A minimum of 8-12 years’ experience leading a large scale, high performing services skills on all range of HVAC products & updated technology.
Strong business acumen including a solid understanding of service complaints, RCA knowledge for detail and superior customer service skills
Must have a proven track record of leading, developing and coaching employees.
Experience leading in a technical environment (HVAC) is preferred.
Education: B,Tech – Mech with 8Y experience or Diploma – Mech with 10+Y experience of similar JD profile.
We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.
