AddressSummary role description:
Hiring for a Technical Product Manager for one of the largest e-commerce solutions provider in India.
Company description:
Our client is a global technology company that delivers powerful, affordable eCommerce solutions for the B2B marketplace. They have been helping the world’s largest retailers and distributors transform their e-commerce experiences for over 20 years. Their cloud-based eCommerce platform and product data enrichment services help distributors, manufacturers, and wholesalers increase online sales, reduce cost to serve, and enhance their digital channel. There are certified ISO 9001:2008- and ISO 8000-certified company with North American headquarters outside of Philadelphia, PA. Their flagship E-Commerce Platform is at the centre of some of the most successful digital transformations in the B2B Mid-Market in the United States. They also offer a syndicated product data subscription that makes it easier for customers to launch their storefronts quickly. They have almost 400 customers and are uniquely positioned as the leader in B2B E-commerce for the mid-market. They are backed by one of the world’s largest private equity groups – Invest Corp. They have offices in Bangalore and Mysore in India and are headquartered in Philadelphia, PA.
Role details:
- Title / Designation: Technical Product Manager
- Reporting Manager: Vice President
- Location: Mysore/ Bangalore
- Work Mode: Remote
Role & responsibilities:
- Align product priorities with the strategic goals of the company and define the product roadmap and strategy.
- Work closely with development teams to ensure a deep understanding of technical requirements and constraints
- Act as a trusted advisor for customers, addressing inquiries, complaints, and escalations.
- Collaborate with cross-functional teams and monitor the progress of new/existing product development and maintenance.
- Collaborate with customers/partners seeking to integrate with the company’s platforms, serving as an expert to facilitate successful integrations.
- Troubleshoot customer issues, convert outcomes to actionable deliverables, and create tickets for the appropriate teams.
- Certify platform/features in Staging/UAT environments after thorough testing.
- Monitor and analyze market trends, study competitor services, and explore innovative ways to enhance the company's services for increased productivity and profitability.
- Provide product training and create necessary documentation for sales, business, and engineering/support teams
Candidate requirements:
- 8 - 15 years of experience in Technical Product management.
- Deep knowledge of e-commerce domain
- Rich knowledge in Rest API
- Proficiency in data analysis tools and techniques user behaviours, sales data and other relevant metrics.
- Excellent communication and collaboration skills.
Selection process:
- Two technical assessment rounds
- One managerial round
- HR discussion
