AddressTechnical Account Manager
Position Description:
Radware Advanced Services organization is looking for top-notch, energetic, effective, and willing to engage Technical Account Manager - to take a holistic responsibility on technical execution and success of Radware strategic customers in EMEA and CALA.
TAM is working in front of customers, leading Radware security portfolio architecture and maintenance according to the best practices, cooperates on a daily basis with Professional Services Engineering, Global Support, Cloud Operation, R&D and Product Management teams inside Radware, to ensure customers gain the best value and service.
The position location is in Germany.
Responsibilities:
- Owning Customers Post Sales relationship
- Establishment and maintaining strong working relationships with key internal and customer personnel to work effectively
- Participating in Customers onboarding to Radware services
- Analyzing Customer needs and developing strategy to ensure Customers satisfaction
- Deep understanding of customer technical requirement and customizations
- Cooperating with different departments in Radware internally (Support, Cloud, Professional Services, R&D), to ensure customers gain the best value and service
- Advocating owned accounts internally and managing the escalation process
- Solid organizational skills including attention to details and multi-tasking
- Performing periodic high touch meetings with Customers and providing operational and security reporting
- Performing periodic Radware solutions tuning and maintaining configuration and software best practices
- Coordination of new business opportunities and technical solutions with Pre-Sale Engineering
Requirements
- At least 5 years industry relevant, Networking and Security integration/maintenance work experience
- Excellent knowledge and hands-on experience of networking equipment (routing, switching), firewalls, IDS/IPS, network protocols and DoS protection
- Security consulting experience
- Strong presentation skills, communication and interpersonal skills - written and verbal
- Fluent English communication - written and verbal
- Willingness to travel up to 20%
Advantages
- Technical Project Management, Network Engineering, and Networking Integration experience
- Familiarity with DDoS and Web based attacks mitigation solutions
- Certifications that confirm the network and security related skill
Why you should join us:
- Employees from more than 40 countries have chosen Radware as a place where they can belong.
- Radware has been recognized by Glassdoor and BDI as one of the World's Best Places to Work, ranking among the top 100 companies across the globe in the IT category.
- Radware has also been named a Gold Winner for Application Security in the 2023 Globee Cybersecurity Awards, by Forrester a Leader in DDoS Protection, and has been named a Leader in WAF Market by Quadrant Knowledge Solutions.
- We are equally committed to our people. We strive to create a dynamic work environment that celebrates diversity, promotes equality, and thrives on the unique contributions of each individual.
- If you are ready to be part of a global-minded company that is inspired to create a better, safer future; and if and want to fight for the good guys and be at the forefront of helping companies protect their most critical assets from today's cyber adversaries, then you've found the right fit at Radware.
