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Technical Writer (Junior) – Job Description

JOB POSTING

• Responsible for authoring tasks, creation, and integration of software documentation for end user and support teams.

• Demonstrate ability to communicate effectively and work closely with developers and SMEs to gather technical information about products to write customer facing documentation.

• Coordinate documentation plans and document outlines; define the audience, determine task list, and identify technical information requirements.

• Takes complete ownership of assigned manual to deliver, gathers the required support/inputs.

• Ability to research, analyze, and understand technical information about the product and new functionality and write technical information for inclusion into documentation on-time and as per the defined quality standards.

• Gather information through product specification docs, interviews, demos, and product exploration. Must be assertive in asking questions and generally be resourceful in finding answers.

• Ability to understand, analyze, and implement customer and support team’s feedback on documentation for hardware and software products.

• Ability to work independently and collaboratively with teams located globally.

Key Responsibilities

• Write easy-to-understand user documentation on topics such as Installation, Configuration, Administration, Troubleshooting, Software Change Notices.

• Be fluent in developer terminology and developer-friendly language

• You need to provide estimates about documentation tasks to the Scrum Master.

• Produce high-quality documentation in a standard and consistent manner.

• Analyze existing and potential content and identify necessary amendments.

• Monitor the delivery of documents to ensure they are on time and are of good quality.

• Build product knowledge and understand the Honeywell BMS products and their applications.

JOB ACTIVITIES

YOU MUST HAVE

• Excellent communication skills in English (written and verbal)

• 4+ years of experience developing software and hardware technical documentation.

• Strong proofreading, editing, and writing skills

• High level of ownership and a ‘Get it Done’ attitude

• Proven working experience in developing procedural software documentation.

• Careful attention to detail, strong organization, and editing/proofreading skills.

• Ability to quickly grasp complex technical concepts and make them easily understandable in text, pictures and flow diagrams.

WE VALUE

• Good to have experience working in an Agile environment

• Experience working with Adobe Frame Maker, Madcap Flare, Adobe Acrobat, Illustrator and more

• Familiarity with topic-based authoring, structured content, DITA publishing

• Excellent team and communication skills

• Ability to take the initiative and work with limited direction

• Ability to influence at the operational level

• Bachelor's or Master's degree in technical stream.

• Knowledge of databases, HTML, XML, Network controllers, building controls, security systems, industrial controls, data centers, or energy management.

Additional Information

• JOB ID: HRD219018
• Category: Customer Experience
• Location: 56 & 57 Hadapsar Industrial Estate,Pune,MAHARASHTRA,411013,India
• Nonexempt