Customer Service Agent (International Voice & Webchat)!

CustomerService Agent (International Voice & Webchat)!

WorkLocation: Mumbai

JobDescription:

• Bachelor's degree
• Proficient in relevant computerapplications and systems
• 0.9 Months-5 years of experience in acall center environment
• Knowledge of customer servicepractices and principles
• Professional phone etiquette
• Exceptional listening and conflictresolution skills
• Excellent data entry and typingskills
• Superior listening, verbal, andwritten communication skills
• Ability to handle stressful situationappropriately
• Willingness to co-operate with othersand work to team and business goals

CustomerService Agent Job Responsibilities and Duties:

• Answer incoming calls, respond toemails and chats
• Explain company's features, products,and services
• Make billing adjustments inaccordance with company policies
• Assist customers with service orfeature modifications on account

Desired Candidate Profile
Qualifications :BACHELOR OF ARTS