Collections-Collections Officer-Sli - Palakkad

Group Company: HDFC Bank Limited

Designation: Collections-Collections Officer-SLI (221_1895_100098)

Office Location: PALAKKAD - CHANDRANAGAR Palakkad (Branch)

Position description:

Collecting payments on overdue amount by informing customers of their debt and their various options for repayment.

Primary Responsibilities:

• Visiting delinquent clients :- Visiting the delinquent clients mapped to him/ her and making further follow ups for payments on PTP dates.Calling to clients on daily basis for reminder and follow ups
• Depositing collected amount from clients in group accounts :- Amount collected from clients should be deposited on daily basis and in case of any cash hold It should be timely communicated and
• approval should be taken.
• Updating the collection mobile apps/ Registers :- Updating all cash and non-cash transactions/ visits in VYMO app of collection.
• Maintaining collection registers like CDS register at branch (If required).
• Timely takeover of newly allocated clients, Support Tools : - Taking over newly mapped clients from business within the time frame and making further follow up for recovery
• Collection officers could use legal tools such as legal letter issuance and conducting Lok adalat camps.
• This involves arranging meeting of legal vendors with customers at their place and facilitating customer to attend Lok adalat camps.

Additional Responsibilities:

• Negotiate Payment Schedules : - Collection officers speak to customers to negotiate payment plans and payment schedules that suit their current financial situation while still satisfying the debit.
• Productivity : - Monthly Target for Collection Officer is 1 lakh Recovery

Educational qualifications preferred

• Category: Bachelor's Degree, Master's Degree
  
• Academic score: 50%

Required work experience

• Industry: BFSI
• Role: Fresher/Sales
• Years of experience: 1 to 3

Required Competencies:

Good Team spirit

Inter personal skill

Time / Team Management

Good communication skill

Proactive & focused approach

Required Knowledge:

Work experience in the profile

Required Skills:

Graduate and above

Specific requirements

• Travel: Customer Visits
• Vehicle: 2 wheeler preferred

Other details

• Contract Types: PERMANENT