Address- Support scoping and costing of options to resolve business capacity issues.
- Support investigation of service and component capacity issues
- Support definition of upgrade/downgrade recommendations
- Carry out a technical assessment of tools changes
- Carry out impact analysis and risk assessment
- Explain and present change as required at CAB
- Conduct diagnosis in support of NOC
- Restore service in support of NOC
- Interface with supplier technical areas to aid resolution
