AddressWHO WE ARE:
ESKO is a global provider of integrated software and hardware solutions that accelerate the go-to-market process of packaged goods. For each stakeholder in the process, Esko solutions enable them to deliver right-first-time packaging and marketing content.
WITHIN YOUR TEAM:
As a Software Support Engineer - Solutions, you are the customer’s hero in time of need! A customer’s advocate internally and an Esko advocate externally, you stand by our customers in their more technical requests, ensuring an effortless support/software deployment experience.
If you are looking for an opportunity to help colleagues and customers to grow, with access to some of the most experienced packaging industry experts in your own team, then being part of our Esko software experts could be right up your street. We want you to feel part of a brilliant team and a caring organization that values your ideas and input.
THIS JOB IS A UNIQUE OPPORTUNITY:
Our Software Support Engineers are an essential part of keeping our customers up and running with our solutions, with their passion and know-how of Esko Software as they dazzle the customers with their technical ability to resolve even the most daring challenges in no time.
WITHIN YOUR ROLE, YOU WILL:
- Be the face and voice of the customer within Esko
- Keep the customer informed and updated as you get things fixed
- Learn and plug into the latest trends and master the newest technologies, because our industry doesn’t stand still
- Be part of a customer-centric team of experts, looking after Subject Matter Experts to enterprise customers
- React to issues and proactively anticipate customer challenges
- Build a trusted partnership with the customer
- Help the customer to continuously get the best value they can from the software.
WE ARE LOOKING FOR A PROFESSIONAL WHO IS:
- Good communicator with the ability to defuse tense customer situations.
- Empathy for other people (colleagues and suppliers as well as customers!)
- Proactive to the problem at hand, as well as challenging how we eliminate problems in future!
- Excellent listening skills and ability to understand and interpret customer needs and manage customer expectations.
- Fluency in English
- Has knowledge on how web applications work either by experience or by qualification.
- OK to work in shifts as this is a 24/7 support organization. The shift timings are as follows:
- First Shift: 06:30AM to 03:30PM IST
- Second Shift: 02:30PM to 11:30PM IST
- Night Shift: 10:30PM to 07:30AM IST (next day)
- Willing to work on weekends. As this is a 24/7 support organization, you might get scheduled to work on Saturday AND/OR Sundays. But this will be considered as your workday, and you can take any other two days as your Week-off based on the planning of schedule by your team leader.
- Willing to work in hybrid mode.
YOUR EDUCATION AND BACKGROUND EXPERIENCE WILL INCLUDE:
- Experience in problem solving, and a quick learner.
- Analytical mindset, with a calm, methodical approach to problem solving.
- Direct experience of handling complex technical issues with customers and/or suppliers.
- EITHER: 1-2 years in IT support or software application/installation support.
If you’ve read the job description and are worried that you don’t have every box ticked, that’s still OK, you can still drop us a line to talk about why you think you’re just right for this role.
WHAT YOU CAN EXPECT FROM ESKO:
We are committed to creating a diverse and inclusive organization and are proud to be an equal opportunity employer. We welcome every voice and are committed to building a truly inclusive environment where your differences are not just welcomed; they are celebrated. We’re building a best-in-class experience for our employees and are always identifying opportunities to encourage our team to be their authentic selves. Personal development opportunities or professional stretch assignments, you can expect Esko to support you!
At Veralto, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
If you’ve ever wondered what’s within you, there’s no better time to find out.
