Address- Coordinate with primary JIRA Administrator to plan, schedule, implement, and communicate JIRA plug-in upgrades in accordance with established policies and procedures.
- Monitor JIRA databases and copy data from PROD to TEST instance, when requested.
- Work with JIRA to enable custom workflows, screens, fields, and dashboards.
- Train end users on JIRA features during project deployments and with ongoing support
- Architect and administer JIRA deployment, focusing on providing a platform for Housing units to administer, track and report on department-wide projects and issues.
- Work independently with stakeholders to design and deliver JIRA workflows to meet the stated and unstated business requirements.
- Analyse current JIRA configurations and migrate to new instances.
- Able to provide/ configure JIRA for manual processes.
- Codes, tests, and debugs new software / applications or makes enhancements to existing software / applications and provide solutions using JIRA.
- Create, copy, and administer JIRA projects.
- Train staff on JIRA/Confluence and navigating our projects and spaces.
- Upgrade JIRA within the required environments
- Provide technical assistance and training in using JIRA and other tools as identified.
- Design, configure, manage, and support Atlassian tools, primarily JIRA.
- Design and support custom JIRA workflows, fields, dashboards, and reports.
- Training JIRA Project Team Support resources
- Create JIRA training and support documentation.
- Perform JIRA demonstrations to project teams.
What you'll bring
- Experience using JavaScript, XML, and HTML,
- JIRA/Atlassian System Admin certification (admin or higher),
- A minimum of 5 years of related work experience,
- Demonstrated ability with Atlassian products,
- Experience in IT service management, ITIL certification preferred,
- Ability to analyse, troubleshoot and resolve complex software application related problems.
- Exceptional workflow implementation skillsets,
- Applies standard methodology, techniques, procedures and criteria,
- ITIL v3 Certification (good to have)
- Ability to analyse raw results, determine/resolve bottlenecks, and create meaningful documentation of testing scenarios and results,
- 5+ years experience with Jira administrat ion,
- Up-to-date knowledge of marketplace and technology changes pertinent to JIRA, monitoring tools, and ITIL processes,
- JIRA Certified System Administrator or JIRA Certified Application Developer,
- Experience troubleshooting integration management, security, and application issues,
- Experience with JavaScript, XML, HTML, CSS, and web service integrations using REST, SOAP, etc
So, why choose us
Job flexibility . We understand that flexibility is really important - whether hybrid, a compressed work week, part time or job share, there isn t one size that fits all. So, let us know your preference and we will explore how we can accommodate you.
Career growth. We want you to continue to learn, develop and bring your ideas to the table. We want to hear what you think, and we want you to work with the business - not for the business
Skills: Rest, Javascript, Xml, Soap, Jira, Itil, Html
Experience: 5.00-7.00 Years
