AddressWhat you’ll do
The Service Management Delivery Advisor supports in the provision of services across the business cycle phases: sell, build, run. Commencing with customer engagement and identifying business growth opportunities based on the customer needs and capabilities. Supports creating a commercially viable business case, overseeing the transition of business cycle phases into BAU and ensuring the service is delivered as per agreed SLAs and KPIs through regular reporting and formal updates.The Service Management Delivery Advisor conveys a good understanding of established concepts and procedures in delivering continuous improvement of the customer service, managed via service improvement and service development plans and works with colleagues to manage the customer relationship to ensure they receive the contracted service to the standard required throughout the contract term.Typically reports to the Senior Service Management Delivery Team Leader.
Who you are
- Follows processes to deliver tasks to support the delivery of financial governance of the internal customer portfolio including charging and budgeting of respective services (ensuring consistency of the final recharge values signed with the customer);
- Supports the team to deliver continuous improvement of the customer service, managed via Service Improvement plans;
- Supports service reporting, trending and presentation at service reviews by delivering administrative activities;
- Delivers assigned tasks ensuring Vodafone delivers the value it has contracted to provide the customer through regular Service Reviews;
- Delivers tasks assigned by superiors related to the identification of the business growth opportunities and creation of opportunities pipeline;
- Maintains the relationships with customers, Sales and Customer Operations teams, outsourced providers and partner organisations to ensure the service standards to the customer;
- Uses communication skills to exchange ideas and information in a concise and logical way to support generating, updating and managing account plans and account development plans;
- Good understanding of service management and delivery procedures and concepts through extensive experience.Performs other job-related duties or tasks defined by the supervisor or resulting from assigned agendas.
Not a perfect fit?
Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.
