Role: Learning Administrator Level: Analyst

Are you an individual who is customer service oriented and enjoy providing service to internal clients in different countries.

Global Learning Administration Services (GLAS) is a fee-based service that supports member firm's learning platform administration needs so resources can be allocated more effectively. Services are focused on processing data administration tasks related to the Deloitte Learning Platform and other administration task related to learning.

At Deloitte, you’ll gain exposure to a variety of industries and business models, helping your career growth and professional development.

Work you’ll do

Provide day-to-day support on Deloitte Learning Platform administration, specializing as an admin role in the SABA cloud (LMS), should work as part of an extended team for internal clients.

• Provide expertise services on Catalog management, session & roster management along with advance administration and reporting to the clients
• Efficiently answer queries in the areas of content, learning organization and contacts, where to find learning information?
• Supports learning initiatives and solutions, conducts ad-hoc research, meets timelines and ensures quality on deliverables.
• Redirect inquiries about systems and functionality to appropriate resources within a tracking system.
• Participate in Testing of new features in LMS as and when required
• Requires awareness and understanding of knowledge related to one or more of the following areas:

‐ learning systems, data analysis and reporting,

‐ E-learning and classroom creations and support,

• Apply basic knowledge of systems and procedures to perform requirements of positions. Implement and help to develop processes and Assignments are routine but require analytical thinking skills.
• Judgment is required in developing and applying Work may involve some project responsibilities which involve gathering, collating, tracking and summarizing data, independently or as part of a team. Interactions with others involve regularly exchanging information through discussion, elaboration, and cooperation with others.
• Nature of work requires some Exercises some latitude and independent judgment within established procedures and timeframes
• Maintain network of contacts and collaborate with internal and external teams

The team

At Deloitte, Our team culture is collaborative and encourages team members to take initiatives and seek on-the-job learning opportunities. Our GLAS professionals are committed to provide Quality of Service and ensure satisfaction of the clients by resolving their requests promptly.

Qualifications

• Bachelors of Commerce/Science/Technology
• 2 to 5 years of relevant experience

Skills Required:

• Must have good verbal and written communication skills
• Should have knowledge of email etiquette
• Should have Advanced knowledge of excel and should have experience managing huge data, providing meaningful insights, creating custom reports
• Experience developing macros in excel and VBA coding
• Should have experience of handling cases/tickets
• Should have ability to team with others
• Should have ability to interact well with internal clients and understand their requirements
• Should be able to prioritize time and tasks

Preferred:

• Should have knowledge of evaluation/survey systems like example MTM, SurveyMonkey, Clicktools etc.
• Should have knowledge of extracting reports from tools like DLP and SQL database
• Should have basic knowledge of creating MS PowerPoint presentations
• Knowledge of any learning management system preferably SABA and should be able to perform the basic administration activities like create offering/course, marking attendance, adding learners, cancel offerings, adding ICS files in offerings, adding instructors