Director – Training & Quality – Technical/Customer Support Operations IRC210192

Technical/Sr Manager/Director – Training & Quality

 , Qualifications & Skills:, The individual must have 10+ years of leadership experience in managing medium to Large sized teams for training & Quality as enabling function and preferably across multiple sites
Graduate Masters preferred & Black Belt certified from a reputed institute
Overall 15+ years of experience in a Tech Support domain
Must be able to demonstrate experience & understanding of industry specific Quality Assurance, Transaction Monitoring, Sentiment analysis tools & Training methodologies
Should be Six Sigma/Lean certified(Black Belt Certified) and should have run/overseen six sigma projects successfully
Experience of implementing Training and Quality-related processes from scratch will be an advantage.
Strong analytical and problem-solving skills. Must enjoy digging into data and deriving insights
Excellent interpersonal skills and ability to work with and influence different stakeholders across teams
Excellent written and verbal communication skills with the ability to communicate with multiple levels within the organization
Should have excellent knowledge of MS-Office/GSuites, Excel, MIS, Dashboards and PowerPoint Presentation Skills

We Offer Exciting Projects: We focus on industries like High-Tech, communication, media, healthcare, retail and telecom. Our customer list is full of fantastic global brands and leaders who love what we build for them. Collaborative Environment: You Can expand your skills by collaborating with a diverse team of highly talented people in an open, laidback environment — or even abroad in one of our global centers or client facilities! Work-Life Balance: GlobalLogic prioritizes work-life balance, which is why we offer flexible work schedules, opportunities to work from home, and paid time off and holidays. Professional Development: Our dedicated Learning & Development team regularly organizes Communication skills training(GL Vantage, Toast Master),Stress Management program, professional certifications, and technical and soft skill trainings. Excellent Benefits: We provide our employees with competitive salaries, family medical insurance, Group Term Life Insurance, Group Personal Accident Insurance , NPS(National Pension Scheme ), Periodic health awareness program, extended maternity leave, annual performance bonuses, and referral bonuses. Fun Perks: We want you to love where you work, which is why we host sports events, cultural activities, offer food on subsidies rates, Corporate parties. Our vibrant offices also include dedicated GL Zones, rooftop decks and GL Club where you can drink coffee or tea with your colleagues over a game of table and offer discounts for popular stores and restaurants!