CRM Executive

As a Customer Relationship Management (CRM) person, you’ll be interacting with the customer, resolving customer queries, handling concerns and issues, minimizing escalations, and delivering superior customer experience.

On a day to day basis, you’ll be responsible for the following, among other tasks:

• Verification of customer details such as contact number, emails, and correspondence address

• Preparation of builder buyer, allotment letter, demand letters, reminders, possession documentation etc.

• Preparation of MIS reports and analysis of data to optimize collection from customers

• Handing over possession of the apartments to the customers

• Coordinate with facility managers and conduct pre-possession checks to ensure everything is ready for customer site visit

• Conduct site visits with customers at the time of handing over possessions

• Further coordinate with facility managers regarding any post-possession requirements of the customers

Required Skills:

• Experience 1-2 years of experience working in a Real Estate Industry

• Knowledge of working on ERP software will be given preference but is not a requirement

• Excellent communication skills (Verbal and formal written) and ability to multi-task

• A candidate who is a persuasive, sharp mind who is an analytical, methodical, and critical thinker.