Business Travel Consultant

India, 21st December

REPORTING TO: OPERATIONS LEAD / OPERATIONS MANAGER

PRINCIPAL RESPONSIBILITIES:

• Provide a dedicated service to a portfolio of corporate clients
• A desire to always exceed client expectations
• To demonstrate proactive thinking when providing travel solutions
• Ensure Duty of Care when creating the travel itineraries for the guest
• Provide added value to clients through specialist supplier relationships
• Exceptional communication skills with timely responses to calls and emails
• Quality Control across all aspects of our procedures and processes
• Able to provide the most cost-effective solutions using all available sources
• To always comply with the clients travel policies and guidelines
• To apply creative air fare / rail fare ticketing principles to source the best fares when applicable. i.e., split or combination ticketing across all booking channels
• To recommend, procure and upsell ancillary products as required i.e. Hotels, ground transportation, visa, insurance, ferry, translation services etc.
• To meet all deadlines as required, internally or client driven SLA’s
• To adopt a learning attitude and attend relevant training / coaching as required
• Achieve individual and team-based objectives through the annual Performance Reward Scheme (PDR)
• Reach the revenue and profit targets

CORE SKILLS / COMPETENCIES REQUIRED:

• Has achieved a continuous record of experience in a core BUSINESS TRAVEL environment
• Minimum qualification level to Fares & Ticketing
• Fully conversant with one or all GDS systems
• Have a ‘team player’ approach to an office environment
• Experience in using MS Word and Excel software packages
• Excellent interpersonal skills
• Sound knowledge of the Corporate Clientele / Oil & Gas industry
• Excellent working knowledge of Marine and Offshore fares including add-ons and offline fares
• Understanding of crew rotation and crew sheets
• Ability to monitor and manage hotel allocations
• Fully conversant in Passport and visa requirements and processing

DESIRED BEHAVIOURAL ATTRIBUTES:

• Ability to develop and maintain strong relationships with colleagues, clients and suppliers alike (positive people skills)
• Efficiently able to coordinate resources to support your sales activities (organisational agility)
• Organised to prioritise tasks in order to secure sales deals (organising)
• ‘Laser –focused’ and commitment to deliver against sales targets (perseverance)
• Sharing Sport values (team player, enthusiasm, positive behaviour, winning mentality)
• Regularly display examples of going the extra mile to succeed (commitment to deliver excellence)

WORKING HOURS AND TRAVEL:

• This role will be based out of R&M’s office based in India. The core business hours between 0900hrs – 1900hrs Monday to Friday – 9.5hrs working day.

INTERNAL RESPONSIBILITIES:

• Responsible for assisting with compliance to Reed & Mackay’s certification programmes and policies