ASK Expert

ASK Center is the Customer Care division of Mahindra Farm Division which manages Customer Queries.

Roles & Responsibilities:

1.) First Response to the Dealer Query - in 2 hrs - 100%

2.) Resolution of Issue - 80% in 48 hrs

3.) Technical Guidance to Dealer team on Phone, Video Call

4. ) Field Visit for Critical issues

5 ) Creation of Problem Bank

6. ) Knowledge sharing with Team members

Key Result Areas:

1.) Technical Trouble shooting

2.) Dealer Team Query Resolution

3.) Creation of Problem Bank

4) Initiating Retrofitment campaigns

5) TAT time

Skills Required:

1.) Good Communication skills ( English , Hindi & Local Language )

2.) Tractor Driving skills

3.) Product Knowledge (Technical Know How)- Hand on Experience is must

4.) Problem Solving Approach

5.) Must be Tech Savvy & basic knowledge of Computer & video calling software.

6.) Must be having product Knowledge of Farm Machinery

7) Knowledge of Bengali & Odia