AddressIdentifies qualified candidates by co-ordinating resume processes, preparing interview forms and conducting reference checks
§ Respond to incoming resumes as appropriate
§ Provides HR Consultants and/or Hotels with resumes which meet the position requirements
§ Conducts screening interviews
Provides administrative support for recruitment process
§ Co-ordinates candidate interview schedules
§ Updates candidates on status of selection process
§ Drafts offer letters
Handles the recruitment process for assigned non-exempt positions from beginning to end
§ Screens and refers candidates
§ Offers position to selected candidates
Prepares and maintains current recruitment status reports
§ Maintains current statistics on open and filled positions
§ Tracks and summarises recruitment costs as necessary
Workers Compensation and Workplace, Safety & Health
§ Assists in the co-ordination of responses to EEO complaints, WS&H, Union Relations and grievances by researching situations and gathering information as requested
§ Maintains record keeping requirements of Workers' Compensation as directed and provides necessary follow-up
§ Ensures Return to Work programs are implemented and that all Workers Compensation cases are reported to Human Resources Manager
§ Assists Department Heads in handling employee situations by counselling them in preparing of appropriate verbal and written communication to employee
§ Assists the Human Resources Manager in ensuring the quality and consistency of performance appraisals by reviewing appraisals and counselling Supervisors on appraisals which do not conform to Brand's standards
§ Fosters positive attitude to Hotel and work environment by assisting the Human Resources Manager in planning and co-ordinating employee orientation, conducting training sessions and other ongoing programs
§ Handles transfer or reclassification requests
§ Utilises leadership skills and motivation techniques in order to maximise employee productivity and satisfaction
§ Assists in the co-ordination of wage and performance review activities of the Hotel to ensure compliance with the law and control costs
§ Informs employees of benefits, Hotel policies etc
§ Conducts training sessions as requested
§ Administers special employee promotions
Creates 100% guest satisfaction by providing the Yes I Can! experience through performance that demonstrates the standards of genuine hospitality and exceeding guest expectations. Provides employees with the training and resources they need to maximize employee engagement and deliver Yes I Can! service and teamwork
§ Gives personal attention, takes personal responsibility and uses teamwork when providing guest service
§ Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems
§ Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis
§ Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction
§ Performs other duties required to provide the service brand behavior and genuine hospitality
Adheres to hotel policies and procedures:
§ Maintains safe and secure environment for customers and employees
§ Keeps immediate Supervisor promptly and fully informed of all problems or unusual matters of significance
§ Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objective of this position
§ Maintains a favourable working relationship with all other hotel employees to foster and promote a co-operative and harmonious working environment
§ At all times projects a favourable image of the Hotel to the public
