Address- Provide Customer service.
- Answer incoming Chats and Email.
- Contact Customers, vendors, partners, or any other party when required.
- Listen to and identify the root cause of a case, interact with the Customer on Chat and/or Email, and resolve the problem accordingly.
- Meet established individual and team performance targets, which include
- Customer service, productivity, quality standards, and any other the business deems necessary.
- Keep updated on knowledge pertaining to the Crunchyroll’s policies and
- Products.
- Maintain adequate proficiency in Products and platforms supported.
- Read and ensure understanding of new or actualized policies, procedures, and Products.
- Communicate with the team leader, team members, and other teams regarding problems, solutions, and trends.
- Keep account information confidential, protect it from unauthorized use, ensure it remains in the account area only (use of pen-drives, removable drives, printed material, and other means of storing and distributing information is strictly prohibited).
- Document all cases.
- Log accurate and meaningful information of each Chat or Email in the Crunchyroll’s CRM system according to established procedures and policies.
- To perform any other tasks, duties, or services requested by his/her immediate superior.
Additional Job Description
- Communication skills
- Creativity and innovation
- Analytical skills
- Flexibility / multitasking
- Customer service
- Quality processes
- Anime savvy
- Japanese culture related knowledge.
Language Reference
English
Hindi
EEO Statement
At TELUS International, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS International is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.
Equal Opportunity Employer
At TELUS International, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
