AddressJob Summary
The Web/Mobile App Support role is responsible for providing technical assistance to end-users, tracking and reporting software issues, ensuring users have access to the latest application versions, and monitoring application performance.
Responsibilities
- User Support: Provide technical assistance to end-users, addressing inquiries, troubleshooting issues, and resolving problems related to web and mobile applications.
- Bug Tracking: Document and report software defects or issues to the development team, including detailed steps to reproduce problems.
- Software Updates: Assist in the deployment of updates, patches, and new features for web and mobile applications. Ensure that users have access to the latest version of the application and provide guidance on updates.
- Documentation: Create and maintain user guides, FAQs, and knowledge base articles to assist users in resolving common issues.
- Performance Monitoring: Monitor application performance, identifying bottlenecks or slowdowns. Collaborate with the development team to optimise performance and enhance user experience.
- B.E./ B.Tech/ MCA/MSc/M.E./M.Tech/MBA in IT/CE/CS or relevant Field
- Total 5 years of experience required with Bachelor's Degree OR Total 3 years of experience required with Master's degree
- Strong technical troubleshooting and problem-solving skills.
- Excellent communication and interpersonal skills.
- Familiarity with web and mobile applications and their functionality.
- Experience with bug tracking and reporting tools is a plus.
Skills: Web, Technical Troubleshooting, Mobile, Communication, Interpersonal, Problem-solving, Bug Tracking, Reporting
Experience: 3.00-5.00 Years
