Address
Form of workAbout Navi
Navi is one of the fastest growing financial services companies in India providing Personal & Home Loans, Insurance and Mutual Funds with a digital first approach. At Navi, our mission is to build financial services that are simple, accessible and affordable.
Founders: Sachin Bansal & Ankit Agarwal
Walk-in-Interview for Customer Experience
Walkin Date: Monday to Friday (Except Government Holidays) January 2024
Walkin Time : 10:00AM – 12:00 PM
Address: Vaishnavi Tech Square, Ibbaluru, Bellandur, Bengaluru, Karnataka 560103
Key Responsibilities:
- Provide multi-channel customer support for Navi's products, ensuring privacy and professionalism.
- Educate customers about Navi's products and services.
- Identify and escalate priority issues to Team Leaders/SMEs and relevant stakeholders.
- Achieve agreed Key Performance Indicators (KPIs) and Objectives.
- Adhere to internal policies, procedures, and processes, collaborating effectively with the team for seamless support.
Desired skills & Experience:
- 1+ year of customer support experience with proficiency in English and Hindi; additional fluency in regional languages is advantageous.
- Preferred experience in UPI & BBPS services and familiarity with CRM and Inbound/Chat/Email tools.
- Flexible availability for rotational rosters, including weekends and evenings.
- Ability to provide extended support during business requirements and meet SLAs.
- Comfortable working across different channels such as Chat, Inbound Calls, and Email.
Job Type: Full-time
Pay: ₹21,000.00 - ₹28,000.00 per month
Benefits:
- Health insurance
- Provident Fund
Schedule:
- Rotational shift
Education:
- Higher Secondary(12th Pass) (Preferred)
Work Location: In person
