AddressKey Responsibilities:
- Technical Leadership: Provide strategic technical leadership in the digital domain, staying abreast of industry trends, emerging technologies, and best practices. Guide the development and execution of a comprehensive Technical Architecture strategy.
- End-to-End Solution Design: Lead solution design conversations spanning multiple systems and data layers, considering the entire E2E landscape. Collaborate with cross functional teams to architect solutions that align with business objectives.
- Technology Stack Management: Oversee the entire technology stack, including CRM, Customer Data Platform (CDP), Marketing Cloud (MC), and other relevant systems. Evaluate, recommend, and implement new technologies that enhance the overall digital architecture.
- Integration Expertise: Develop and maintain a deep understanding of integration patterns and methodologies between multiple technologies. Ensure seamless integration of new solutions, such as Kore.AI, into the existing technology landscape.
- Data Layer Integration: Architect and manage data layer integration strategies, ensuring data flows efficiently and securely across various systems. Collaborate with data architects and engineers to optimize data architecture.
- Collaboration and Communication: Collaborate effectively with cross-functional teams, including developers, data scientists, and business stakeholders. Communicate complex technical concepts to non-technical stakeholders in a clear and concise manner.
- Vendor Management: Work closely with technology vendors to evaluate and implement solutions that align with the organization's digital strategy. Manage vendor relationships and ensure compliance with service level agreements.
- Security and Compliance: Collaborate with the security team to ensure that the digital architecture meets all security and compliance requirements. Implement and monitor security measures within the Technical Architecture.
Qualifications:
- Bachelor's or Master's degree in Computer Science, Information Technology, or a related field.
- 9-12 years of experience in Technical Architecture, with a proven track record of leading digital transformation initiatives.
- In-depth knowledge of CRM, CDP, MC, and other relevant technologies.
- Strong expertise in end-to-end solution design and integration strategies.
- Excellent leadership and communication skills.
- Preferred Skills: Experience with conversational AI platforms, such as Kore.AI. and Familiarity with agile development methodologies.
