AddressDescription
1. Develop long term partnership with Oracle University customers to ensure they remain successful by realizing the full value of their investment in our learning solutions.
2. Deliver on an exceptional Learning experience with proactive communication with Training Administrators, orchestrating the right internal resources, and effectively using CSM process to track and execute customer learning goals.
3. Ensure customers continues/renews our Learning Subscriptions.
4. Responsible for maintaining a high level of client satisfaction by being a liaison between the customer and Oracle University delivery and product development teams.
5. Identify product expansion/up sell opportunities.
6. Identify Renewal risk, and work with extended internal teams to create and execute on “get well” plans.
- Recommended 3 to 7 years’ experience in Customer Success/Service roles or Cloud Sales and demonstrated ability building successful customer relationships.
- Strong communication and Presentation skills
- Basic understanding of Cloud architecture.
- Ability to manage complex account situations and lead resolution towards mutual success and partnership
- Strong Consulting skills and proven results working as a trusted advisor to drive business value for clients or stakeholders.
- Passion for customer success.
- Self-motivated, team-oriented and focused on exceeding client expectations
- Ability to prioritize, multi-task, and perform effectively under pressure. First contact for prospects of Oracle business via inbound calls. Qualifies Oracle prospects and produces quality leads for the Oracle Sales Force. Acts as the first contact for many prospects in Oracle business via inbound calls. Qualifies Oracle prospects and produces quality leads for the Oracle Sales Force. Performs database and record keeping activities.5-8 years related experience. Able to demonstrate time management, basic tele-sales skills, and knowledge of Oracle products and services. Goal oriented individual with superior communication skills. Able to complete individual goals as well as work in a team environment. Demonstrated ability to communicate using technical concepts. Working knowledge of Oracle products preferred. Professional demeanor. Job duties are varied and complex, needing independent judgment. May have project lead role.
Life at Oracle and Equal Opportunity
An Oracle career can span industries, roles, Countries and cultures, giving you the opportunity to flourish in new roles and innovate, while blending work life in. Oracle has thrived through 40+ years of change by innovating and operating with integrity while delivering for the top companies in almost every industry.
In order to nurture the talent that makes this happen, we are committed to an inclusive culture that celebrates and values diverse insights and perspectives, a workforce that inspires thought leadership and innovation.
Oracle offers a highly competitive suite of Employee Benefits designed on the principles of parity, consistency, and affordability. The overall package includes certain core elements such as Medical, Life Insurance, access to Retirement Planning, and much more. We also encourage our employees to engage in the culture of giving back to the communities where we live and do business.
At Oracle, we believe that innovation starts with diversity and inclusion and to create the future we need talent from various backgrounds, perspectives, and abilities. We ensure that individuals with disabilities are provided reasonable accommodation to successfully participate in the job application, interview process, and in potential roles to perform crucial job functions.
That’s why we’re committed to creating a workforce where all individuals can do their best work. It’s when everyone’s voice is heard and valued that we’re inspired to go beyond what’s been done before.
Disclaimer: Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
Which includes being a United States Affirmative Action Employer
https://www.oracle.com/corporate/careers/diversity-inclusion/
