Senior Technical Support Officer

Company Description
AVITA Technologies International is a technology company located in West Delhi. We believe in bringing excitement and creating emotional values through our unique product positioning of \"Tech Fashion\" - the combination of technology and fashion. Our core values of liberty, diversity, and individualism drive us to provide positive and impactful outcomes for our stakeholders. We integrate the latest technology to build a compatible ecosystem for better living and a more secure digital experience.
Role Description
This is a full-time on-site role for a Senior Technical Support Officer. The Senior Technical Support Officer will be responsible for providing Technical Support to customers, utilizing analytical skills to diagnose and troubleshoot issues, and ensuring excellent customer service. They will also be responsible for maintaining accurate and detailed records of support tickets and collaborating with other teams to resolve complex technical. issues.
Qualifications
Strong Technical Support and Troubleshooting skills
Excellent Analytical skills
Effective Communication and Customer Service skills
Experience with ticketing systems and maintaining support records
Ability to work well in a team and collaborate with other departments
Experience in the technology industry is a plus
Bachelor's degree in a related field or equivalent work experience,