Reservations Executive

Run daily reports for Reservation department, operational departments, Sales & Marketing.Process new reservations, update and clean up reservations, process advance deposits, answer reservations emails within 24 hours, process reports (No Shows, Commissions, etc.) and other reservation related duties as assigned.Assist in allocation of rooms.Contact guests or travel agents to clarify any discrepancies (preferences or requests before guests’ arrival).Manage inventory basis on future reservations.Monitor GDS and CRM .Assist in determining selling strategy.Assist in the management of the guest profile through PMS.Ensure that the statistical information is recorded.Control room inventory in co-ordination with Reservations Manager.Manage group blocks and communicate with group contacts for rooming lists, pickup and/or attrition.Assist the Reservations Manager to achieve the maximum possible occupancy and average room rate to meet forecasted and budgeted figures.Resolve feedback from clients regarding reservations and take immediate remedy action.Sell the right room to the right guest.