Reservations Agent

Job summary
Main contact for room reservations at the hotelMust offer excellent service and influence guest decisionsServe as the first line of inquiry for room reservations
Job seniority: entry level
Responsibilities
• Convert inquiries into contracted business• Respond to sales inquiries and develop future leads• Identify sales leads, as appropriate• Respond to customers in a professional manner• Provide prompt and efficient service while maintaining brand standards
Requirements
• Passion for delivering great customer service• Professional telephone manner and excellent communication skills• Outstanding administration and organizational skills• Intermediate computer proficiency
Key Skills Needed
• Customer service• Telephone manner• Communication• Administration• Organizational skills• Computer proficiency