AddressProgram Director
Key Responsibilities:
- Establishes, executes, and oversees program governance (i.e., stakeholder management, communication ceremonies, benefits management, change management, scope management).
- Establishes, executes, and oversees delivery estimation and planning (team resource and timeline) across Cognizant organization (pursuit through sprints/PIs)
- Ensures tracking/measurement and progress against established measures and metrics (e.g., bid vs did, SLA, and any other operational or contractual measures)
- Provides insights on improvements while ensuring adherence to operational best practices
- Drives optimal business value though scope management, change management, and communication ceremonies.
- Supports pursuits (and/or runs them as programs) as required
- Collaborates with Commercial/Account Team to grow the business by identifying and defining business value opportunities for the client
- Establishes and builds relationships with client and other stakeholders for the program
- Leads team by supporting and driving career growth, personal/team development, well-being, diversity, and inclusion
- Leads and personally contributes to the continuous improvement of the program management community (i.e., best practices, networking, standards, training, tools)
- Owns the "activation" (or instantiation) for the MSA and SOW by knowing and monitoring compliance and adherence to these terms and their intent
Required Qualifications:
- 15 plus years in strategy, operations, process consulting, stakeholder management, project/ program delivery within legacy modernization or digital transformations
- Project/Program training and certifications (PMI/SAFe 5.0/Prince II)
- Experience in delivering at least 3 or more complex programs involving teams across multiple geographies; team size 140+
- Experience in senior stakeholder management, communication, and relationship
- Experience being part of deal solutioning and identifying relevant risks
- Can present solutions from the Program Management standpoint
- Experience in managing client stakeholders across IT, VMO, and business
- Adept with multicultural; multi-geo working teams and stakeholders, including CXO
- Experience in contract management
- Program delivery experience involving 3 or more service lines
- Experience in delivering Transformational commitment, productivity goals, offshoring commitment
- Experience in delivering domain capability services or niche technology capabilities or new technologies to the market
- Experience in leading/managing structured deals, takeover/acquisition, or divesture programs
