AddressPMO/Process Specialist
Job Description
Process Specialist
Title: Process Specialist GPS Platform transformation
Department: Global Platform Solutions (GPS) Delivery
Location: Gurgaon
US Shift: 11 am to 9:00 pm
Role: Project Management, Change Management, Agile, Scrum, Sprints with exposure to Pensions industry.
The GPS Platform transformation team is responsible for delivering strategic change projects for business. This includes defining product roadmap, testing the product, coordinating launch readiness, new process design and stakeholder communication of change initiatives impacting the GPS frontline and back-office teams.
The objective of this role is to provide the best possible service to our customers by taking ownership of various initiatives and project tasks for the department by virtue of having in-depth knowledge of all related aspects of the process within the business area, an individual in this role would be able to define and support customer centric solutions as well as meet all expected and defined deadlines.
Some key responsibilities include:
- Assist with discovery and definition phases of large strategic change projects.
- Play the role of Operations Change lead supporting on GPS change priorities.
- Individual is expected to assist with analysis, E2E testing and input into Business readiness and owning delivery of operational readiness activities.
- Provide representation on Agile Scrum Ceremonies
- Analysis, requirement gathering, development, testing and release However he/she is not needed to do coding
