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Form of work- We are seeking a motivated and experienced Manager to oversee the Retail Branch Operations focused on housing services
- The successful candidate will be responsible for managing day-to-day operations, ensuring exceptional customer service, and driving sales and growth within the housing sector
- This role requires strong leadership abilities, excellent communication skills, and a deep understanding of housing products and services
- The Manager will collaborate closely with various teams to achieve branch objectives and contribute to the overall success of the organization
- Manage all aspects of Retail Branch Operations related to housing services, including staffing, scheduling, and budget management
- Develop and implement strategies to drive sales and achieve branch targets within the housing sector
- Foster a customer-centric culture by ensuring that all customer inquiries and concerns are addressed promptly and effectively
- Provide leadership and guidance to branch staff, including training, coaching, and performance management
- Collaborate with internal teams to develop and execute marketing campaigns and promotions to increase awareness and drive customer engagement
- Stay informed about industry trends, market conditions, and competitor activities related to housing services
- Ensure compliance with all regulatory requirements and company policies and procedures
- Monitor branch performance metrics and analyze data to identify areas for improvement and implement corrective actions as needed
- Build and maintain relationships with key stakeholders, including customers, vendors, and community partners
- Prepare and present regular reports on branch performance, sales results, and customer feedback to senior management
Responsibilities:
