AddressJob Purpose Statement : The incumbent will be responsible to execute Improvement Projects & Continuous Improvement Initiatives across functions of the organization.
Duties & Responsibilities (List in the order of importance the duties & responsibilities of this job):
Project Management:
- Drive Project management process within the organization through a structured process including need identification, review, closure, sign offs & implementation.
- Engagement in High impact projects on KEY BUSINESS CHALLENGES, C sat, Revenue enhancement, Profitability, Waste elimination and process enhancement.
- Ensure timely closure of projects with desired outcome, Derisk timelines, get management sign off for closure
- Ensure structured work flow (DMAIC, PDCA etc) for the projects and hygiene of the project decks in term of project management essentials.
- Post completion of projects, ensure change management for effective implementation, sustenance & replication.
- Regular status updates to stakeholders/supervisors/management; Publish regular project updates & minutes of the project team meetings.
- Measurement of project impact including metric improvement, CBA & sign off on financials.
Continuous Improvement:
- Identify improvement opportunities across functions/ processes through process walkthrough/observation
- Identify customer pain areas through complaint analysis
- Study market and industry trends to identify "next practices"
- Study the technology landscape and implement service transformation across the value chain
