AddressRole: Process Development Lead
Location: Gurugram
Role: Full-time
About us:
Josh is on a mission to unlock human potential by creating tools that effectively nurture each individual's potential. We started out in 2015, giving Bharat's youth access to relatable role models in regional languages through the Josh Talks platform. As the next step, we expanded to provide affordable, employability-enhancing skills through our Android application, Josh Skills. Our flagship offering, the Spoken English course, has generated strong user feedback with industry-leading course completion rates, unlocking employment opportunities for our users.
As of September 23, our content has accumulated over 2.8 billion lifetime views, averaging 180 million+ monthly views across platforms. Josh Skills has more than 5 million downloads with 300,000 paid users. More information about our work can be found at www.joshtalks.com.
Awards & Recognition:
Forbes India 2020: Most Powerful Self-Made Women
National Media Award 2019: President of India
Forbes 30 Under 30 Asia: Media & Marketing
In the Media:
Forbes India: http://www.forbesindia.com/article/self-made-women-2020/supriya-paul-walking-the-talk/58075/1
Business Insider: https://www.businessinsider.in/business/news/hasura-raises-usd-9-9-mn-funding-from-vertex-ventures-us-others/ar ticleshow/74324024.cms
Fortune India: https://www.fortuneindia.com/macro/india-inc-reacts-to-budget-2020/104067
Economic Times: https://economictimes.indiatimes.com/small-biz/startups/newsbuzz/new-energy-1-5-million-pre-series-a-round-to-h elp-josh-talks-go-international/articleshow/74334163.cms
The Hindu: https://www.thehindu.com/society/skilled-for-life-with-josh-talks-and-nsdc/article30024016.ece
Economic Times: https://economictimes.indiatimes.com/why-josh-talks-has-the-energy-to-be-bigger-better-than-ted-talks/articleshow/ 55936596.cms
Position Summary:
We are on the lookout for a dynamic and results-driven Process Development Lead to spearhead our team in the vibrant education sector. In this vital role, you'll be at the helm of developing and refining cutting-edge sales processes, overseeing a dedicated team, and driving them toward surpassing their goals. This position is tailored for those who blend sales expertise with a knack for process optimization and possess the leadership prowess to foster success. With a focus on strategy, innovation, and team development, you'll be instrumental in shaping the sales landscape and achieving outstanding results in our forward-thinking educational environment.
Role and Responsibilities:
Sales Process Optimization:
- Build end-to-end sales processes from lead generation to course sales, mapping process flows, touchpoints, and stakeholder responsibilities at each stage.
- Research industry processes, leveraging experience to define and set benchmarks for key metrics such as TATs, drop-offs, NPS, and revenue.
- Identify process gaps and prioritize areas for improvement, develop action plans, and iteratively test solutions.
- Develop standardized scripts and guidelines for sales calls, ensuring compliance and effective communication with customers.
- Build a scientific process to systematically check adherence to established procedures and standards
- Evaluate and recommend sales technology, tools, and software to enhance the sales process.
Quality Assurance:
- Establish quality assurance standards and processes to ensure that all sales interactions meet Josh's standards and regulatory requirements.
- Develop a structured audit process to regularly review sales calls, scripts, and customer interactions to ensure they align with standard established
Team Management and Performance:
- Identify resourcing needs, develop hiring processes, and conduct interviews to build a competent team
- Craft team KPIs, motivate teams, provide constructive feedback, and conduct review meetings regularly.
- Develop training programs to enhance the team's skills and knowledge.
Requirements:
- Experience: Proven track record of 5 years in sales process management, preferably within the education sector. Experience in optimizing sales processes, conducting audits, and analyzing sales data.
- Sales Expertise: Strong sales acumen, ability to develop standardized sales scripts, handle objections, and ensure compliance.
- Analytical Skills: Excellent problem-solving skills, ability to interpret sales data, set metrics, and devise data-driven solutions.
- Leadership and Team Management: Strong leadership and interpersonal skills to manage and motivate sales teams, provide feedback, and foster improvement.
- Communication Skills: Exceptional verbal and written communication for training teams and engaging stakeholders.
- Detail-oriented and Organized: Strong attention to detail, ability to multitask, and maintain an organized approach to work.
Culture:
The Josh core team is composed of people who are ambitious and intend to create something that is bigger than themselves. Things that will last forever and will go on to impact and change the world. We have big dreams that are backed by our relentless pursuit to achieve them.
Other Details:
We actively seek teammates from diverse backgrounds and only hire extremely driven people.
The Josh core team is composed of people who are ambitious and intend to create something that is bigger than themselves. Things that will last forever and will go on to impact and change the world. We have big dreams that are backed by our relentless pursuit to achieve them. We like no-nonsense, get-stuff-done kind of people and keep things simple.
Josh Talks is proud to provide equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. We also provide reasonable accommodations to individuals with disabilities in accordance with applicable laws.
