Hozpitality - Reservation Executive

Job summary
Oversee accuracy of reservations and group market codesCommunicate company values to new employeesReview and implement new Reservations procedures
Job seniority: entry level
Responsibilities
• Process reservation requests, changes, and cancellations• Identify guest reservation needs and determine room type• Verify availability of room type and rate• Explain guarantee, special rate, and cancellation policies• Accommodate and document special requests• Answer questions about property facilities/services• Follow sales techniques to maximize revenue• Set-up proper billing accounts• Troubleshoot and resolve guest issues• Assist management in training and scheduling employees
Requirements
• Previous experience in reservations or related role• Knowledge of reservation system• Strong communication and customer service skills• Attention to detail• Ability to handle challenges and resolve issues• Flexibility in work schedule
Key Skills Needed
• Attention to detail• Strong communication skills• Customer service• Problem-solving