AddressTelesales & servicing Head
Job Description:
- We are looking to hire a sales leader to head the inside Sales ecosystem, someone who is passionate about B2B sales, is data-driven and has proven experience in building high-performance sales teams will be a right match for this role.
- Role will be a key leadership position in a fast-growing B2B business segment in the assigned business portfolio .
Responsibilities:
- Drive young B2B Telesales team, with passion and metrics-driven approach to increase productivity, manage pipeline, forecast and drive desired sales behaviors to achieve the targets for acquisition, retention and client hosting production
- Identify sales growth opportunities, as well as market challenges, and work with the sales, servicing and hosting production teams to develop and implement innovative action plans
- Responsible to take care of 150+ team comprising tele sales, tele service and tele production & hosting team
- Hire, develop, train and lead the new and existing tele sales / service / production team members to grow the revenue and hosting monthon month
- Monitor, coach, and develop ways to coach the team to identify customer needs and pitch the relevant product benefits or suggest suitable actions to complete a sale for tele sales team
- Build service orientation among the servicing team to educate customers to utilize IM platform effectively and improve customer engagement and retention levels for existing customer
- Identify process gaps and plug them in close coordination with the field and tele sales teams to improve hosting for new customers
- Work closely with the field sales leaders to improve customer servicing and enhance customer engagement levels on a daily / weekly and monthly basis which will translate to revenue / retention / hosting growth
- Take complete ownership of Sales, hosting, Retention and upsell targets and plan meticulously to achieve them
- Prepare weekly, monthly and/or quarterly sales goals for the Servicing, Sales and production hosting teams
- Monitor actual sales and sales leads, keep track of sales and generate reports that cover sales forecasting, goals and results
- Work closely with the product managers on new feature development, gauging competition, and firsthand customer/market feedback
- Suggest improvements to sales processes as needed, implement improvements, monitor the gains for sustainability and long term sales processimprovement
Skills & Experience:
- 5+ Years of experience into Telesales and Servicing Division
- Minimum 3 Years of Team Handling Experience
- Must be fluent in Tamil Language
- Client handling and application of Telesalestechniques
- Quick thinking and problem-solving
- Verbal communication with active listening
- Vision and foresight to create new opportunities for customer
- Team Management & Interpersonal skills
- Data Interpretation & Report Management
- Should be target oriented
- Strong leadership skills and team player
- Preference for candidates with Team handling experience of 100+ Individual
Education & Qualifications: MBA - Tier 1/2
