AddressResponsibilities:
- Managing insurance operations - policy creation, issuance, claims support, customer grievances.
- Account management - ensuring strong relationship with partners and improving client NPS with a strong focus on client retention and cross-sell opportunities.
- Develop, implement, and monitor day-to-day operational systems and processes to provide visibility into key initiatives' goals, progress, and obstacles.
- Plan, monitor, and analyse key metrics for day-to-day operations to ensure efficient and timely completion of tasks (Retention, Revenue and References).
- Analyze current operational processes and performance, recommending solutions for improvement where necessary.
- Collaborate with senior managers in the development of performance goals and long term operational plans.
- Maximize efficiency and productivity through extensive process analysis and interdepartmental collaboration.
- Set strategic goals for operational efficiency and increased productivity.
- Work with project managers in the development of financial and budgetary plans.
- Draw on relationships with department heads, external partners, and vendors to make decisions regarding operational activity and strategic goals.
- Devise strategies for ensuring the growth of programs enterprise-wide, and implement process improvements to maximize output and minimize costs.
- Adhere to the company's policies and standards, and ensure that laws and regulations are being followed.
- Lead the operations team with integrity and to establish and maintain a trusting, inclusive, and productive environment.
Qualifications:
- 10-12 years of insurance, insurtech or broking experience.
- Start-up experience will be strongly preferred.
- MBA degree in operations management will be strongly preferred.
- Masterful organizational, communication, and leadership skills, backed by previous professional success.
