AddressPosition Name - Front Desk Executive
Location - Bangalore
Experience Range - 3-5 years
Mandatory Requirement:
- Previous office administration experience or equivalent.
- Strong customer service skills.
- Exceptional problem-solving abilities.
- Excellent communication skills.
- Highly organized and adaptable
About the client:
Our client, is an American worldwide employment website for job listings launched in November 2004. It is a subsidiary of Japan's Recruit Co. Ltd. and is co-headquartered in Austin, Texas and Stamford, Connecticut with additional offices around the world. As a single-topic search engine, it is also an example of vertical search. Our client is currently available in over 60 countries and 28 languages.
The site aggregates job listings from thousands of websites, including job boards, staffing firms, associations, and company career pages. They generate revenue by selling premium job postings and resume features to employers and companies hiring. We strive to cultivate an inclusive and accessible workplace where all people feel comfortable being themselves. We're looking to grow our teams with more people who share our enthusiasm for innovation and creating the best experience for job seekers.
Job Roles and Responsibilities:
- Provide exceptional customer service to employees, candidates, visitors, and guests by warmly greeting them, answering questions, and assisting with requests.
- Manage the reception area, including welcoming visitors, accepting mail and packages, and ensuring the lobby is organized.
- Collaborate with the Office Manager to plan and execute company-sponsored events and meetings.
- Assist in triaging and resolving employee requests and queries via our ticketing system, ServiceNow.
- Maintain office supply areas, wellness rooms, and conference rooms, ensuring they are fully stocked and organized.
- Coordinate training rooms and other large bookable spaces for team and employee requests.
- Cultivate positive relationships with department partners and external vendors.
- Support special projects as needed by the Office Manager and Regional Operations Manager.
Qualification and Experience:
- Previous experience in office administration or a related field.
- Minimum of a bachelor's degree in a relevant discipline preferred.
- Demonstrated proficiency in people operations software and computer applications.
- Strong customer service skills with a focus on approachability and empathy.
- Excellent communication skills, both written and verbal.
- Ability to problem-solve effectively and adapt to changing situations.
- Prior experience with helpdesk or ticketing systems preferred.
- Tech-savvy with experience in Google Suite (Docs, Sheets, Slides) a plus.
- Proven ability to work effectively in a team environment and collaborate with internal and external stakeholders.
- Onsite availability for office support.
