AddressInternal:
- Run pilots and launches as the DRI and take them to completion as per the defined scope and success criteria
- Do the complete onboarding for master data, configurations, user onboarding and GPS integrations
- Give product demo to client side stakeholders on production environment after onboarding
- Ensure onboarding is done as per the agreed scope of work and system requirements are configured to derive the defined value
- Take sign off from client and internal stakeholders on above deliverables & success parameters
- Run the UAT after onboarding with the customers and take required sign off
- Provide end to end training for all stakeholders as per scope & product modules deployed
- Raise internal tickets for product requirements, bugs and tech ops requests
- Periodic reporting of KPIs and numbers
- Plan internal handover to the CSMs with all the required documentation
- Prepare pilot performance reports basis success parameters agreed in coordination with pre-sales
External:
Key Responsibilities:
- Manage the end-to-end launch or implementation of FT solutions for new clients, ensuring a successful transition to FT solutions
- Develop and maintain project plans, timelines to ensure projects are completed on time and within scope.
- Coordinate with internal teams, including product development, sales, and customer success, to ensure client needs are met.
- Serve as the main point of contact for clients throughout the implementation process, providing regular updates and addressing any issues that arise.
- Conduct regular status meetings with clients and internal teams to review progress and identify potential risks or roadblocks.
- Document UAT plan with client and lead UAT to success
- Provide training and support to clients as needed to ensure they are able to effectively use our software solutions.
- Understand every product offering and be the internal champion
- Monitor metrics and develop actionable insights to improve the efficiency and performance of a new launch.
- Monitor and report on key performance indicators (KPIs) to track the success of client implementations and identify areas for improvement.
- Stay up-to-date on industry trends and best practices to ensure our software solutions continue to meet the needs of our clients.
- Document learnings and best practices regularly
Qualifications:
- Degree in business, engineering, computer science, or a related field.
- 4-6 years of experience in client facing project management, preferably in the enterprise software or technology industry.
- Strong understanding of SaaS industry and implementation of SaaS products for B2B customers
- Prior experience implementing enterprise software solutions
- Excellent communication , Presentation and interpersonal skills, with the ability to build strong relationships with client stakeholders and internal teams.
- Highly organized and detail-oriented, with the ability to manage multiple projects simultaneously.
- Experience working in the freight logistics or SaaS industry is a plus.
