AddressOrg. Setting and Reporting
The Office of Information and Communications Technology (OICT) is leading the digital transformation of the Organization to enable a better, safer, more sustainable future through secure, reliable, and innovative technology solutions. OICT is committed to achieving a 50/50 gender balance and geographical diversity in its staff, and female candidates are strongly encouraged to apply for this position. OICT supports the principles of work-life balance and flexible work arrangements. This position is located in the Office of Information and Communications Technology, Enterprise Solutions Service, Enterprise Application Center, located in Regional Headquarters, India. The incumbent will report to a Senior Information Systems Officer within OICT/ESS.
Responsibilities:-
Under the direct supervision of a Senior Information Systems officer and overall guidance of the Chief ESS, the Information Systems Officer may be responsible for the following duties:
- Plans and directs major systems projects of significant importance to the organization or major components of complex systems which typically impact critical operations and large or multiple user groups.
- Provides expert advice on complex systems analysis and design; identifies the need for new solutions or modifications to existing systems based on user requests; develops detailed project plans including feasibility assessment, requirements specifications, design, development and implementation phases; and takes into account project schedules, time and cost estimates, metrics and performance measures.
- Develops cost proposals for contractual services, oversees the technical evaluation of proposals received and manages the contract service.
- Tracks and monitors project progress against plan, requirements, quality measures, and standard processes; liaises with users on all aspects and during all phases of development and implementation.
- Provides professional leadership and work direction to the assigned project team, and/or mentors and supervises the work of new/junior officers, contract staff, etc.
- Is actively involved in the execution of the most complex aspects of the project (e.g. systems analysis, development, programming, etc.); oversees the development of document and database structures, ensuring that all design aspects are addressed, and control and security mechanisms are established.
- Develops, implements and monitors information standards and guidelines, including testing paradigms.
- Prepares technical and user documentation for the solution and provides training materials as needed.
- Keeps abreast of developments in the field and determines the need for testing and evaluating new products and technologies; provides leadership on introducing technological changes; prepares various technical reports.
- Facilitates communications between OICT and its major clients for good client relations. Serves as coordinator in the development of Service Level Agreements (SLAs) between the client and OICT, for either specific IT services or general technology support, including any charge-back mechanisms.
- Participates in planning and preparation of the budget, work program and spending plan.
- Performs other related duties as assigned.
Competencies
PROFESSIONALISM:
- Knowledge of systems design, development, management, implementation, and maintenance of complex Information Systems.
- Ability to develop and oversee large centralized or decentralized institutional systems
- Conceptualize and analyze Information Systems and business operational issues to thoroughly evaluate critical system matters.
- Demonstrated ability in the management of multiple projects and resource allocation amongst various teams simultaneously.
- Knowledge of the Organization's ICT strategy as it relates to user area(s)
- Shows pride in work and achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns
- Shows persistence when faced with difficult problems or challenges; remains calm in stressful situations.
- Commitment to implementing the goal of gender equality by ensuring the equal participation and full involvement of women and men in all aspects of work.
COMMUNICATION:
- Considers all those to whom services are provided to be "clients" and seeks to see things from clients' point of view; establishes and maintains productive partnerships with clients by gaining their trust and respect
- Identifies clients' needs and matches them to appropriate solutions
- Monitors ongoing developments inside and outside the clients' environment to keep informed and anticipate problems
- Keeps clients informed of progress or setbacks in projects
- Meets timeline for delivery of products or services to client.
MANAGING PERFORMANCE:
- Delegates appropriate responsibility, accountability and decision-making authority. Ensures that roles, responsibilities and reporting lines are clear to each staff member.
- Accurately assesses the amount of time and resources required to accomplish a task, and matches task to skills. Monitors progress against milestones and deadlines.
- Regularly discusses performance and provides feedback and coaching to staff.
- Encourages risk-taking and supports staff when they make mistakes.
- Actively supports the development and career aspirations of staff. Appraises performance fairly
