Manage the day-to-day activities of a functional/oversight team by monitoring, reviewing and validating all daily activity to ensure accuracy and timeliness in reporting and processing, as well as adherence to controls.
Provide timely accurate management reporting and issue log maintenance, under moderate supervision
Escalate unresolved issues to management as required
Ensure all inquiries are resolved in a timely and accurate manner and communicates effectively with client when necessary
Ensure appropriate records of daily and monthly activities are kept
Coordinate effective and timely flow of critical information to all relevant parties and follows up on administrative details within the department
Oversee the adherence to Standard Operating Procedures
Assist with workflow management and technology enhancement, make suggestions to streamline operations
Document any updates or changes to formal procedures, databases, etc.
Participate in projects as well as prepare and verify information for those various projects/special requests as directed
Train, develop and motivate new staff and complete performance appraisals
Provide staffing recommendations by interviewing new personnel
Coordinate and supervise work efforts when multiple Associates are needed to complete work
Provide coaching and development opportunities to staff, participate in individual on-going training and development.
Build strong relationships with clients through the provision of daily operational support and prompt resolution of queries raised by CRM , Client and Consultant .
Monitor and evaluate the continuing effectiveness of processes and controls, initiating remedial action as necessary;
Provide clear guidance and management of direct reports to ensure they fully understand their responsibilities in terms of work objectives, client deliverables and expected levels of professionalism;
Plan and manage all team deliverables;
Actively look for areas of improvement and coordinate internally, overseeing implementation of efficiencies;
Support client use of State Street tools ensuring alignment with requirements;
Oversee the timely and accurate delivery of client custody fee invoices;
Proactively engage in Client Change projects an internal projects and initiatives relevant to your team & process .
Providing support to ensure the smooth completion of any new transition for the team and department
Refer code: 405967. State Street Corporation - The previous day - 2023-03-22 01:06
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