DM - Change & Communication

The role is responsible for driving and supporting the successful implementation of business change and transformation activities. This role focuses on the people-side of change which includes changes to business processes, systems, technology, job roles and organizational structures.

Responsible for creating and implementing change management strategies and plans that minimize resistance and maximize engagement. This role drives faster adoption of the changes, through the development and implementation of effective change management plans addressing the communications, engagement, business readiness and training requirements of the business. Expected to lead engagement efforts with Global Process Owners, Operations, Central Capabilities, and key stakeholders across the business. Key responsibilities include:

1.      Supporting the Senior Manager; Change in driving the strategic development of change initiatives and the Change Capability agenda for Global Shared Services.

2.       Supporting the Senior Manager; Change, Global Process Owners, PMO Team, Operations in delivering and embedding strategic change initiatives across Global Shared Services.

3.       Developing and delivering the change approach including plans, tools, materials, and measures, measured in terms of adoption, utilization, stabilization, and associate/stakeholder experience for change initiatives. 

4.       Working with project teams to integrate change management activities into project plans. Creating stakeholder plans, change impact analysis and business readiness plans to mitigate or address concerns.

5.       Acts as general resource within the Global Shared Services organization to develop appropriate organizational readiness support for projects.

6.       Creating executive leadership materials and communications, supporting the development of stakeholder messages, newsletters, and other communication materials as needed.

7.       Leading delivery of comms & change plans that minimize resistance and maximize engagement for change initiatives.

8.       Determining appropriate governance and approval processes to ensure updates, tools and materials are aligned with Cultural Beliefs as well global, regional, and local needs.