AddressJob Title: Director / Vice President - Performance Delivery COE
Job Overview:
As a Director / Vice President of the Performance Delivery Center of Excellence, you will serve as a senior leader, combining strategic partnership with hands-on coaching for executive business leaders. Your primary focus will be on delivering business assessments and driving operating model transformations to enhance operational foundations, promote efficient growth, and achieve superior outcomes for both customers and associates.
Key Responsibilities:
Strategic Leadership:
- Act as a strategic partner to PD Practice Leads and executive/senior business sponsors.
- Influence the identification of critical work that drives expected outcomes on key performance metrics.
- Utilize a strategic approach to communicate compelling value stories to leaders.
Team Leadership:
- Lead a small team of PD Managers and/or Directors.
- Coach and mentor the team, contributing to skill development and practice improvement.
- Explore new and emerging services to enhance the capabilities of the PD practice.
Alignment of Initiatives:
- Emphasize alignment of people, process, and technology initiatives.
- Exercise judgment on complex business problems, demonstrating an in-depth understanding of functional areas involved.
Performance Delivery:
- Contribute to large-scale, core business, and process transformation improvements.
- Conduct business evaluation and assessment, operating model design & redesign, and process and technology integration.
- Facilitate and execute strategies within a cross-functional, project-based environment.
Industry Expertise:
- Bring proven expertise in Digital transformation.
- Experience in relevant industries is a plus.
Qualifications and Skills:
- Bachelor's degree is a must; Post-graduate degree preferred.
- Over 15 years of experience in large-scale core business and process transformation improvements.
- Proven expertise in business evaluation and assessment, operating model design, and Digital transformation.
- Strong strategic thinking with a focus on building trusted relationships and improving outcomes.
- Ability to understand evolving client needs and create, capture, and deliver value.
- Prioritization and scoping skills, working within the concepts of a statement of work.
- Excellent communication skills for executive presentations.
- Agile mindset with a bias for action and the ability to adjust to multiple demands.
- Organizational Change expertise with influential leadership and refined organizational intuition.
Value You Bring:
- Understanding customer needs and business strategy to optimize value delivered.
- Contributing to team development for talent growth and proficiency.
- Proactively partnering with business leaders to measure performance against objectives.
- Sharing insights, knowledge, and industry practices within your area of expertise.
- Providing consultation to identify, assess, and analyze new opportunities aligning with strategic imperatives.
If you are a seasoned professional with a track record of driving impactful transformations and are ready to contribute to our organization's success, we invite you to apply for this leadership role. Be a part of our dynamic team and play a key role in shaping the future of our organization.
