Demo Support Engineer

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

The Demo Support team strives to deliver top-notch services to our technical sellers, Solution Consultants, focusing on enhancing the customer experience. As a Demo Support Engineer, you will guide Solution Consultants through critical issues, ensuring timely and effective case resolution for impressive demos. A successful candidate will be committed to providing amazing Solution Consultant experiences, using skills that include building trust, showing empathy and excellent communication to answer customer questions. Proficiency in the ServiceNow platform, diagnostic tools, and collaboration with other teams are crucial for success. Additionally, your unique perspective will contribute to process and product improvements within the Global Demo Org.

To thrive in this role, you should possess:

· Minimum one year of ServiceNow Platform administration experience

· Ability to perform ServiceNow administration and troubleshooting tasks

· Leadership in investigating and resolving complex issues and escalations, demonstrating exceptional technical understanding, business process knowledge, and customer focus

· Effective multitasking and efficient management of the case queue

· Identification, creation, and refinement of Level 0 assets such as Knowledge Articles, Virtual Agent topics, and Improvement stories

· Strong commitment to quality and customer service

· Fluent communication in English to convey process, operations, and capability information effectively

· Maintaining a professional demeanor when handling complex user issues, including demanding customers

· Availability to work in the EST timezone

Qualifications

Qualifications and technical skills that will lead to success: 

• ​​​​​​Experience in administering, developing, maintaining, or supporting ServiceNow Applications and Systems
• Active ServiceNow Administrator or Developer certifications

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

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