Customer Relations Team Leader

Job ID: 225016

Date posted: 26/03/2024

What you'll need to have
Manage the Flow & Capacity Planning function through active participation. Allocating the work routines and supporting the team on day to day operations. Coordinating with the cross functional teams. Create a healthy environment, where the IKEA culture is strong and where the diversity of our customers and co-workers is valued.
Preferred experience in Home furnishing/Delivery/Retail Operations. Excellent customer service skills and verbal and written communication skills. Ability to assess customer personalities, service standards and knowledge levels during a furniture assembly process and throughout the advocacy phase.
Good analytical skills for planning and managing day to day schedules, fixing assembly slots, assisting customers and monitoring sales.
Your responsibilities
The Team leader responsibility is managing and leading a larger and diverse assembly team and providing complete Kitchen Installation service package to the customer. This ensures an enjoyable, convenient and complete shopping and buying experience producing positive customer advocacy, which leads to increased sales and sustained long-term profitability. Secure the proper capacities through time to have smooth operations. To offer the service product that meet the needs of the customer during & after purchase process. Strengthen the main objectives of IKEA to be leader in home furnishing business in our local market.
Together as a team
At IKEA it’s all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. We’re a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right! Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions. We’re a bunch of people who are truly passionate about people!
WE ARE AN EQUAL OPPORTUNITY EMPLOYER:
At IKEA, we value diverse backgrounds, perspectives, and skills. We are committed to providing coworkers with a work environment free of discrimination and harassment. We encourage individualism and invite you to come join our team and be yourself with us! We are an Equal Employment Opportunity employer and do not discriminate based on race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristic protected by law. All employment decisions a