AddressHere's what you'll be doing:
- Lead the charge in gathering crucial customer details and requirements for seamless account setup.
- Collaborate closely with product and tech teams to ensure a seamless onboarding experience.
- Educate and empower customers through demos and walkthroughs, turning them into Paperflite pros.
- Navigate the onboarding journey with finesse, keeping customers informed and engaged every step of the way.
- Resolve customer issues swiftly and efficiently, knowing when to escalate technical problems for rapid resolution.
- Continuously identify and implement process improvements to enhance the onboarding experience.
- Build lasting connections with customers, ensuring their long-term success and satisfaction.
- Manage and lead the onboarding team, fostering a culture of collaboration and excellence.
Essential Tools for Your Arsenal:
- 3-7 years of hands-on expertise in delivering exceptional customer experiences.
- Excellent communication skills, both written and verbal.
- Ability to thrive in a fast-paced environment and prioritize tasks effectively.
- Proven track record of problem-solving and collaborating with technical teams.
- Proficiency in customer relationship tools and digital platforms.
