AddressPosition Title:- CRM Manager Position Type Permanent
Department:- CRM Reporting To DGM-CRM
Location:- Gurgaon Sec 62 D
Purpose of the Position/Job Description:-
1. Meeting customers and resolving their concerns effectively related to their booking. To be able to handle escalated cases and agitated customers and work towards resolving issues.
2. Replying to customer emails and ensuring closure of responses within defined TAT.
3. Addressing and resolving customer concerns on calls.
4. Collections- Calling customers for fresh and overdue demands of designated projects and ensuring to meet monthly designated Targets.
5. Interacting with bankers and financial institutions for bank loan and expediting disbursements.
6. Channel Partner Interactions- Meet with channel partners for their respective issues and their customer concerns.
7. Inter-departmental coordination (Sales, Legal, Projects, Accounts, Leasing, Facilities) to ensure timely responses to customer concerns.
8. Handling legal cases and preparing fact sheets for legal responses
