Content Moderation

Job Description

With a startup spirit and 115,000 + curious and courageous minds, we have the expertise to go deep with the world's biggest brandsand we have fun doing it! We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We're harnessing the power of technology and humanity to create meaningful transformation that moves us forward in our pursuit of a world that works better for people.

Now, we're calling upon the thinkers and doers, those with a natural curiosity and a hunger to keep learning, keep growing. People who thrive on fearlessly experimenting, seizing opportunities, and pushing boundaries to turn our vision into reality. And as you help us create a better world, we will help you build your own intellectual firepower.

Welcome to the relentless pursuit of better.

We are inviting applications for the role of Process Associate, Content Moderation

We're looking for someone with a strong work ethic, and the ability to work well both independently and within the context of a larger team-oriented environment.

Self-starting, intellectually curious, and creative individual comfortable operating in a fast-paced, dynamic environment

Responsibilities

Provide resolution to maintain standards of quality

Review content and provide resolution based on prescribed guidelines

Recognize trends and patterns and raise issues timely

Provide insights to help improve the support to the users

Maintain a thorough understanding of processes and policies

Provide excellent customer service to our customers

Qualifications we seek in you

Minimum Qualifications

Only Graduates

Experience ( 0 to 3 years are eligible )

Fluent in Read/Write in English

Preferred Qualifications

Effective probing skills and analyzing / understanding skills

Problem-solving skills with a customer-centric approach

Must be able to work on a flexible schedule (including weekend shift work)