Address Title: Call Center Executive Job Description at Chandigarh University
Introduction:
At Chandigarh University, we believe in providing exceptional academic opportunities and world-class support to our students. To ensure seamless communication and excellent service, we are looking to recruit a highly motivated and dedicated Call Center Executive. This position plays a critical role in fostering positive relationships with prospective and current students by delivering outstanding assistance and resolving their queries efficiently.
Responsibilities and Duties:
1. Answering Inquiries: Handle incoming calls, emails, and other communication channels from students, parents, and other stakeholders promptly and professionally.
2. Provide Information: Offer accurate and detailed information about Chandigarh University's programs, admission procedures, fees, scholarships, campus facilities, and other related inquiries in a clear and concise manner.
3. Application Assistance: Assist potential students in completing their applications by addressing any concerns, guiding them through the process, and ensuring all required documents are collected accurately.
4. Troubleshooting: Identify and troubleshoot technical issues faced by callers related to our online platforms, registration portals, or other online tools.
5. Complaint Resolution: Address complaints, concerns, or escalations from students and resolve them in a courteous and timely manner to enhance student satisfaction and retention.
6. Coordinate with Departments: Collaborate with various departments such as admissions, academic advisors, finance, and others to obtain accurate information and provide effective guidance to students.
7. Student Support: Provide support to students during the admission process, including exam scheduling, coordination for interviews, campus visits, and document verifications.
8. Maintain Records: Update student records, call logs, and documentation in CRM systems or other databases to ensure accurate and up-to-date information is readily available.
9. Cross-selling and Promotion: Recognize opportunities to promote additional programs, courses, or initiatives based on student interests and educational goals.
10. Teamwork: Foster a positive work environment by collaborating with team members and contributing to team goals, sharing knowledge, and assisting others when needed.
Qualifications and Skills:
1. Education: A Bachelor's degree in any discipline is required.
2. Communication Skills: Proficiency in English and Hindi (verbal and written) is essential. Excellent phone etiquette and active listening skills are necessary to understand and address student requirements effectively.
3. Customer Service Skills: Prior experience in a customer service or Call Center position is preferred. A positive attitude, patience, and empathy are crucial to delivering an exceptional student experience.
4. Technical Competence: Basic knowledge of computer operations, including email, MS Office, and internet usage, is essential. An understanding of CRM software or Call Center applications is an advantage.
5. Problem-solving Abilities: Ability to think critically, analyze situations, and provide effective solutions within specified deadlines.
6. Multitasking: Excellent organizational skills and the ability to manage and prioritize multiple tasks simultaneously.
7. Flexibility: Willingness to work in shifts (day/night) and adapt to any changes in work schedules.
Benefits:
Conclusion:
As a Call Center Executive at Chandigarh University, you will play a pivotal role in shaping the academic journey of aspiring students. Join our team and contribute to making a positive impact on the education landscape by delivering exceptional service and support. Apply now and be part of a dynamic and vibrant institution!
Note: This job description is intended to provide a general overview of the responsibilities and requirements for the role of a Call Center Executive at Chandigarh University. Specific duties and qualifications may vary depending on the department's needs and current circumstances.
Introduction:
At Chandigarh University, we believe in providing exceptional academic opportunities and world-class support to our students. To ensure seamless communication and excellent service, we are looking to recruit a highly motivated and dedicated Call Center Executive. This position plays a critical role in fostering positive relationships with prospective and current students by delivering outstanding assistance and resolving their queries efficiently.
Responsibilities and Duties:
1. Answering Inquiries: Handle incoming calls, emails, and other communication channels from students, parents, and other stakeholders promptly and professionally.
2. Provide Information: Offer accurate and detailed information about Chandigarh University's programs, admission procedures, fees, scholarships, campus facilities, and other related inquiries in a clear and concise manner.
3. Application Assistance: Assist potential students in completing their applications by addressing any concerns, guiding them through the process, and ensuring all required documents are collected accurately.
4. Troubleshooting: Identify and troubleshoot technical issues faced by callers related to our online platforms, registration portals, or other online tools.
5. Complaint Resolution: Address complaints, concerns, or escalations from students and resolve them in a courteous and timely manner to enhance student satisfaction and retention.
6. Coordinate with Departments: Collaborate with various departments such as admissions, academic advisors, finance, and others to obtain accurate information and provide effective guidance to students.
7. Student Support: Provide support to students during the admission process, including exam scheduling, coordination for interviews, campus visits, and document verifications.
8. Maintain Records: Update student records, call logs, and documentation in CRM systems or other databases to ensure accurate and up-to-date information is readily available.
9. Cross-selling and Promotion: Recognize opportunities to promote additional programs, courses, or initiatives based on student interests and educational goals.
10. Teamwork: Foster a positive work environment by collaborating with team members and contributing to team goals, sharing knowledge, and assisting others when needed.
Qualifications and Skills:
1. Education: A Bachelor's degree in any discipline is required.
2. Communication Skills: Proficiency in English and Hindi (verbal and written) is essential. Excellent phone etiquette and active listening skills are necessary to understand and address student requirements effectively.
3. Customer Service Skills: Prior experience in a customer service or Call Center position is preferred. A positive attitude, patience, and empathy are crucial to delivering an exceptional student experience.
4. Technical Competence: Basic knowledge of computer operations, including email, MS Office, and internet usage, is essential. An understanding of CRM software or Call Center applications is an advantage.
5. Problem-solving Abilities: Ability to think critically, analyze situations, and provide effective solutions within specified deadlines.
6. Multitasking: Excellent organizational skills and the ability to manage and prioritize multiple tasks simultaneously.
7. Flexibility: Willingness to work in shifts (day/night) and adapt to any changes in work schedules.
Benefits:
- Competitive salary package
- Health insurance coverage
- Convenient location in Chandigarh
- Opportunities for professional growth and advancement within the organization
- Supportive work environment and engaging team culture
Conclusion:
As a Call Center Executive at Chandigarh University, you will play a pivotal role in shaping the academic journey of aspiring students. Join our team and contribute to making a positive impact on the education landscape by delivering exceptional service and support. Apply now and be part of a dynamic and vibrant institution!
Note: This job description is intended to provide a general overview of the responsibilities and requirements for the role of a Call Center Executive at Chandigarh University. Specific duties and qualifications may vary depending on the department's needs and current circumstances.
Intrested can reach me on 8393836632 or mail me at madhu.hrd@cumail.in
