AddressAVP Operations -Female Only- (5pm-3 AM)or(3 pm - 12 am)
Looking for diversity candidate only who is experienced in core operations (back office/Shop floor) in BFSI.
Currently should be working as AVP or AD in captive only. Sr managers need not apply
Location - Gurgaon
Timings - 5 pm - 3 AM (transport available), Hybrid mode
Service Delivery & Team Management:
- Track and report all process metrics (Operational & SLA) - strengthen reporting to drive process adherence, Reduce delivery variation through RCA (Root Cause Analysis) and Continuous improvement projects.
- Complete implementation of Operations volume and capacity forecasting model to ensure adequate capacity to manage demand & Initiate work to implement process maturity model.
- Learn and develop an in-depth understanding of the business.
- Maintain & strengthen process governance and partner communication.
- Develop and implement strategies to continually improve processes, quality, and the customer experience in a cost-effective manner, leveraging quality improvement tools and methodologies such as Lean and Six Sigma
- Remain compliant with all policies and regulation. Achieve "satisfactory" internal and external Audit rating.
- Strengthen sourcing by attracting and hiring a high performing and talented work force.
- Ensure employee retention of at least 80% by strengthening engagement and partnering with HR to develop and implement employee best practices.
- Drive minimum 5% job rotation and fill 70% supervisory/ leadership level vacancies internally.
- Build a strong succession pipeline in place.
Business partner engagement:
- Always maintain a strong positive client relationship and achieve/exceed satisfaction expectations.
- Ensure regular and timely updates with Partners and quick action on issues to the satisfaction of the partners.
- Stay in touch with the Business partners on a regular basis to review progress.
- Collaboration with multiple stakeholders across the line of business
- Integration and alignment with function's vision and strategy
