Assistant Manager - Operations

WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees. Our global footprint spans 16 countries with 61 delivery centers worldwide including in China, Costa Rica, India, the Philippines, Poland, Romania, South Africa, Spain, Sri Lanka, Turkey, United Kingdom and the United States.

A key member of the WNS Operations teams responsible for training & developing a team of 8 – 10 team members to facilitate achievement of SLATake end to end responsibility of the processIs also a key interface between AMs and team members to facilitate and implement process improvement ideas to improve efficiencyKey Accountabilities:Successfully handle a team of 8-10 FTEsProcess training of new recruitsEnsure service delivery parameters are metFeedback on errors in a timely mannerOn time quality checks and error analysisQuery handling – Respond to process related queries by the team and identify training needs Ensure accurate and timely reports are sent to the DM on timeDrive various process improvement ideas to improve efficiency/productivityBuild domain knowledge by getting process trained and accredited50% productive within 6 months from the date of joining the processDrive ISMS/ISO policy awareness within the team and maintain necessary documentsHandle all the team related activities in the absence of DMShould be able to handle process migration through remote/onsite training

Excellent communication skillAny Graduate form a recognized universityKnowledge of Life insurance/Annuity products is mandateGood logical, analytical and problem solving abilities